Terms and conditions

01Service provider identification

The service provider is Belen Cuenca Avellan, Spanish tax ID (NIF) 48643590Q, with address at C. Vicente Savall 15, 03690 San Vicente del Raspeig, Alicante, Spain. For service enquiries, write to soporte@echorisapp.com.

Echoris offers tools for audio tours and live tours. “Alicante islámica: un paseo por su memoria” is acquired free of charge for €0. Payment terms apply only where an acquisition has a price and that price is disclosed before contracting.

02Purpose and acceptance

Before you publish or republish a tour or acquire an audio guide, including for free, we ask you to accept the current terms if you have not already accepted that version. You can open, read, store and reproduce the document before deciding. General acceptance does not replace any specific consent required by law for a paid acquisition of digital content, a creator agreement or licence, marketing or device permissions.

If you use Echoris on behalf of an organisation, you represent that you may bind it. If you do not understand these terms, lack legal capacity or disagree with them, do not accept them or complete the publication or acquisition. Signing in, browsing the catalogue or viewing your library does not itself constitute express contractual acceptance.

03Account, access and security

Your account is personal. You must provide accurate information, keep it current and secure the identity-provider credentials you use. You may not transfer an account, impersonate another person, bypass access controls or permit use that compromises purchases, listening rights or functions reserved for guides, reviewers or administrators.

Tell us promptly about unauthorised access. We may request proportionate checks to protect or restore the account. Echoris will not ask for your Google password or full card details. Authentication, sessions, roles and marketplace availability are enforced through technical controls and server-side decisions.

04How the marketplace works

Echoris organises an audio-tour marketplace. Each listing should identify the creator, describe the content, state price, language, duration, format, compatibility and technical measures, and disclose the main ranking parameters and whether reviews are verified where applicable.

Echoris makes and invoices the sale to the tourist under the model described in the pre-contract information, while each creator remains responsible for the authorship and legality of submitted material. Editorial or technical review does not make Echoris the author or guarantee that every cultural, historical or practical statement is error-free.

05Purchase and electronic contracting

Where an acquisition has a price, we show a summary of the product, total price including applicable taxes, payment method, steps and means to correct errors before confirmation. The final control clearly indicates that the action entails payment. A free acquisition for €0 creates no payment obligation and does not require the separate immediate-access checkbox for paid digital content. A confirmation is sent or made available in a durable medium after a paid contract.

Web payments are processed by authorised providers and Echoris does not store full card details. Availability of Stripe, Apple, Google or another method depends on channel, territory and configuration. A payment authorisation alone does not complete an order if the provider rejects, reverses or fails to confirm it.

06Licence to acquired content

Each acquisition, whether free or paid, grants a personal, limited, non-exclusive, non-transferable and non-commercial licence; it does not transfer intellectual property. “Alicante islámica: un paseo por su memoria” is offered for €0 with no expiry date, for your personal access and listening on compatible devices and applications linked to the account.

You may not resell, sublicense, distribute, communicate publicly, scrape at scale, create derivative works, remove authorship notices or make content available to others. The absence of DRM does not broaden this licence. Technical copies needed for legitimate downloading or playback remain limited to that purpose.

07Intellectual property and notices

The platform, software, design, brand, original copy and technical elements belong to Echoris or its licensors. Audio tours and creator materials belong to their respective rights holders. The listing for “Alicante islámica: un paseo por su memoria” credits Belen Cuenca Avellan for the audio recordings and cover photograph. No rights are transferred except for the limited use licence expressly described here.

If content infringes copyright, trade marks, image rights or another right, write to soporte@echorisapp.com identifying the protected work or right, the content or URL, your contact details and a sufficient explanation. Echoris may request more information, temporarily limit access and process the notice under its notice-and-takedown procedure.

08Permitted use and conduct

You must not use the service unlawfully, harass or discriminate, distribute malware, manipulate reviews, falsify purchases, interfere with security, collect others' data without a lawful basis, automate abusive access or publish material that infringes rights, promotes unlawful violence or exposes personal data.

Reviews, profiles and user-generated content are subject to moderation, reporting and blocking mechanisms. Legitimate criticism and good-faith opinions are not removed merely because they are negative. Decisions take account of context, severity, repetition and the rights of affected people.

09Suspension, removal and account deletion

We may restrict content or functions where required by law or because of security risk, fraud, non-payment, serious or repeated breach, or harm to others. Where possible and legally permitted, we explain the essential reason and how to request a review.

You may exercise your rights and request erasure by writing to soporte@echorisapp.com. We handle the request within the applicable legal period; we may ask for clarification and explain which data must be retained for legal duties or claims. The complete technical account-erasure process is pending implementation, so immediate deletion through the app or website is not promised. Signing out or uninstalling the app does not delete the account or remote data.

Voluntary withdrawal of “Alicante islámica: un paseo por su memoria” prevents new acquisitions but preserves access and the ability to download again for people who already acquired it. The licence has no expiry date.

10Availability, warranties and liability

We work to keep the service safe and available, but maintenance, network failures, incompatibility, third-party changes and justified removals may occur. Nothing here excludes mandatory legal guarantees or limits liability for fraud, personal injury or any matter that applicable law does not permit us to exclude.

Audio tours provide cultural and informational material. They do not replace official instructions, signage, access rules, emergency warnings or personal safety judgment. Stay aware of your surroundings, comply with local restrictions and do not use a device in a way that creates danger while walking, driving or taking part in an activity.

11Changes to these terms and the service

We may amend these terms for legal, technical or service changes. We publish a date and stable version. If a change materially affects rights or duties, we request fresh acceptance before a new publication or acquisition; purely editorial corrections with no material effect do not require reacceptance. Viewing your account or accessing previously acquired content is not conditional on accepting new terms.

Changes do not retroactively reduce acquired rights where law prohibits that. If you reject a material update, you may stop using the service and request account closure, without affecting duties and claims arising earlier.

12Governing law and disputes

The law applicable to each case governs, without limiting consumers' rights or the jurisdiction of the courts determined by law.

Before court proceedings, contact support so we can seek a resolution. Public alternative-dispute and consumer-authority mechanisms depend on residence and current law. Echoris does not impose mandatory private arbitration where doing so would conflict with non-waivable consumer rights.

13Contact and notices

Contract communications may be sent to soporte@echorisapp.com. To investigate an issue, include the account email, order identifier where available, an accurate description and screenshots that do not expose passwords, full card numbers or unnecessary personal information.

Contract notices may appear in the app, be emailed to the account or be published in the legal centre when appropriate. Keep a valid contact channel and retain purchase confirmations, accepted versions and receipts for future reference.